Frequently asked Questions

Candles Do's & Don't

The Dos and Don’ts of Candle Burning: Our Top Three Tips for Sensory Glow and Co Candles

Maximize Your Candle Experience Every Time You Burn It

Nothing enhances the atmosphere like a beautifully scented candle from Sensory Glow and Co. Whether you’re welcoming guests, setting the mood for a romantic evening, or enjoying a cozy Sunday, the right candle can transform the ambiance.

But are you burning your candles correctly to ensure the longest burn time and best experience? If you're seeing black smoke, soot stains, or unmelted wax around the edges, we've got the solutions.

This guide covers our top three candle care tips to help you get the most out of your Sensory Glow and Co candles, ensuring they last longer and smell stronger.

Q: How do I stop my candle from tunneling?

Tunneling occurs when the wick burns straight down the center, leaving a hard ring of unmelted wax. This wastes the candle and shortens its lifespan.

A: Your candle has a memory – that’s why the first burn is crucial.

To avoid tunneling, let your candle burn long enough on the first use to melt the entire surface. This can take 2-3 hours depending on the size. Setting a full melt pool from the start ensures even burning throughout its life.

Q: How do I prevent black smoke stains on the glass?

Black smoke is often caused by a wick that’s too long. The key to avoiding those unsightly marks is simple: trim the wick.

A: Trim your wick before each burn to prevent smoke.

Before lighting your candle, trim the wick to about 5mm and remove any wick debris. This reduces soot and ensures a cleaner, more even burn. For Sensory Glow and Co candles with wooden wicks, pinch off the burnt wood, or use a wick trimmer for precision.

Q: How can I stop rapid, uneven burning and flame flare-ups?

Flame flare-ups can cause uneven burning, wasting your candle and leaving smoke stains.

A: Keep your candle away from drafts.

Ensure your candle is placed away from moving air like fans or open windows. This helps maintain an even burn and prolongs its life.

Q: My candle has tunneled – how do I fix it?

It happens! If your candle tunnels, there are ways to save it.

A: Remove excess wax or try the tin foil method.

Once your candle cools, remove the unmelted wax ring before relighting. Alternatively, use the tin foil method: wrap aluminum foil around the top of the candle, leaving an opening in the center for the wick. As the candle burns, the heat will melt the wax evenly.

Three Simple Steps for a Perfect Burn Every Time:

  1. Set the candle's memory on the first burn by achieving a full melt pool.
  2. Trim your wick before every burn.
  3. Keep your candle away from drafts.

With these easy tips, your Sensory Glow and Co candle will burn longer, look better, and create a more inviting atmosphere.

FAQs

What materials are used in your candles?

Our candles are made with high-quality, natural soy wax and are hand-poured with care. We use premium fragrance oils and eco-friendly cotton wicks to ensure a clean, long-lasting burn.

Are your candles vegan and cruelty-free?

Yes, all our candles are vegan and cruelty-free. We are committed to ethical practices and do not use any animal-derived ingredients.

How long do your candles burn? 

The burn time of our candles varies depending on the size. Generally, our candles can burn anywhere from 30 to 60 hours. For best results, always trim the wick to 1/4 inch before lighting.

How should I care for my candle?

To ensure a safe and long-lasting burn, always trim the wick to 1/4 inch before each use. Allow the wax to melt across the entire surface before extinguishing to prevent tunneling. Never leave a burning candle unattended.

Remove crystals from candles prior to lighting.

Do you offer custom or bulk orders?

Yes, we do! Whether you need custom scents, labels, or a large order for a special event, we're happy to work with you. Please contact us for more details.

How do I know which candle is right for me?

Our Crystal candles come with healing crystals for a spiritual touch, Mood candles are perfect for setting a specific atmosphere, and Luxury candles offer a sophisticated experience with their elegant black design. Choose based on your mood or the ambiance you want to create.

Do you ship internationally? Currently, we ship within Australia Only.

Customer Care Contact

For further question's, please contact our customer care team at info@sensoryglowandco.com or call us on 0421 339 936.